Tracking information will not be updated until your order has been shipped and scanned by the delivery company. Your tracking number will be sent automatically via email to the address that is listed in your account; please make sure to check your spam folders in case the email gets filtered. In addition, you can find your tracking number by going into My Account or Order History. If the tracking number is not there, that means a shipping label has not been created yet.
The minimum order requirement is $100.00 USD.
It is important to note that Hollywood Body Jewelry has a daily order cutoff time of 10:00 AM Pacific Time. Any order received after that day’s cutoff time is processed the next business day.
All express/priority shipping methods (UPS Next Day, UPS 2nd Day, UPS 3rd Day) are guaranteed to be shipped the same day the order is processed. This does not include free 2nd day upgrade promotions.
All other shipping methods will be shipped by the next business day.
At Hollywood Body Jewelry, we offer “quantity breaks” in pricing for almost all our products when you purchase several of the same style and color. This simply means the more you order, the more you save. If a quantity break for a product is given at 3, 6, and 12 pieces, the price for that product would go down whenever you meet that quantity mark. The quantity breaks can differ from product to product, so please check each item for the specific info.
There are no quantity breaks on the following items:
The prices are shown once you are registered and logged-in to the website.
You have several options to check your order status. First of all, you can check the status online via our website. Simply go into My Account or Order History while you are logged in. Otherwise, you can always call or email us to check on the status. Our office can be reached Toll-Free 866-425-2665 or International 310-532-2225, and our email is email@example.com.
On the Sign-In page, you will see a small link saying Forgot Your Password? Click on the link and provide the email address you set up your account with. You will receive an email shortly providing a reset password. Once logged-in with the reset password, you can go into the “Change Password” option in the menu. Follow the instructions there to change the password back to anything you would like
We can also reset your password and help you change it to a new one if you call us toll-free 866-425-2665 or international 310-532-2225, or by emailing us at firstname.lastname@example.org. You can also utilize the “Live Chat” function on our homepage and make your request there anytime during office hours (M-F 8-5PM). Please note that phone requests may require authentication to verify that you are the account holder.
As long as the order in process has not shipped yet, you can call us or email us to add the item.
If there is any product from your order that is out of stock or short on stock, we will ship whatever we have available and remove the unavailable items from your order. You will never be charged for anything that is not available. If you would like an opportunity to replace unavailable items with something else, please remember to check on the Out of Stock Notification option during your checkout.
Whenever you place an international order with Hollywood Body Jewelry, you are authorizing the shipping company (UPS) to act as your broker with the Customs Office of your location, which is necessary in order to clear the merchandise and process all the duties and taxes.
Yes, your order will remain in your cart. You will be able to resume your shopping whenever you log-in.
All you have to do is register for our site. When making your account you will be automatically subscribed to our email newsletter, offers, and information on new products.
To unsubscribe, go to the "Newsletters” section in My Account and simply toggle the “On/Off” button to edit your settings.
Yes, all of our 14 karat gold products have the stamp in order to secure authenticity.
The great majority of the jewelry you find anywhere is not nickel free. A small percentage of nickel is present in almost all metal jewelry, even gold products. In actuality, one of the essential compounds of 316L Surgical Steel (which is the highest grade of steel) is nickel. If you are allergic to nickel in any way, we do not suggest using our metal products. It is suggested you stick with our hypo-allergenic products instead, like our line of PTFE (polytetrafluoroethylene) and BioFlex items.
Unless otherwise specified, all of our body jewelry is made with 316L Surgical Steel, which is the highest grade of steel and has been declared safe for piercing use.
No, our jewelry does not come autoclaved or sterilized. You will have to take the proper measures to ensure hygienic use of the products after they are received.
All of our package deals are sorted and assembled beforehand, so we are unable to replace individual items in a package deal with anything else. Any item in a package deal can be purchased separately, so you can always order them individually.
Yes, for certain products we do sell loose parts of the jewelry. Examples include thread balls and posts. All loose parts can be found in the Body Jewelry Parts section of our website.
We apologize, but Hollywood Body Jewelry does not send any samples of our products.
The HBJ office is open Monday through Friday, 8AM to 5PM Pacific Time. We are closed on the weekends and major holidays. Our website, however, is accessible 24 hours a day, 7 days a week.
Clear images of the products are provided only for items that have already been purchased, and they are available for download from the website after the order has shipped. Log-in and go into Order History, which can be accessed from My Account and click on the order number containing the product image you want. You will see a download link whenever you hover over an image