Hollywood Body Jewelry

F.A.Q.

Q: My order has been shipped but I still can't track it. How do I find out where my order is?

Tracking information will not be updated until your order has been shipped and scanned by the delivery company. Your tracking number will be sent automatically via email to the address that is listed in your account; please make sure to check your spam folders in case the email gets filtered. In addition, you can find your tracking number by going into “My Account” or "Order History". If the tracking number is not there, that means a shipping label has not been created yet.

Q: What is your Return Policy?

We take great pride in our reputation for excellent value and quality. If you are dissatisfied with a purchase or received any damaged items, we will help you secure a prompt replacement or give you a store credit. All returns must be notified within 7 days of receiving your order and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return Form.

To obtain your RMA number, you can call us Toll-Free 866-425-2665 / International 310-532-2225 or email us at [email protected]

Any items returned due to being ordered in error (such as wrong size, color, style, dissatisfaction, or ordered by mistake) will incur a 15% re-stocking fee.
Returns will be processed as exchanges or store credit only. No refunds. (Please note: your store credit will expire 6 months after the date of your most recent order).
Store credit and direct discount percentages received previously for the returned items will be deducted from the total credit to be given.
Please notify us of any return within 7 days of receipt, as we will be unable to honor any items that have passed the 7 day grace period.
Any items without the original packaging or that have been sold to a customer will not be accepted.
Please package all returns in a secure box or padded envelope. Any returns received with poor packaging that could have damaged the products during transit will not be honored.
Any returns with no items codes or invoice number will not be honored.
Hollywood Body Jewelry is not responsible for any lost or damaged packages.
Hollywood Body Jewelry does not issue any return labels or call tags.
Replacement items are not sent nor are credits given until the returned items have been received.
If returned items are from an order that received free shipping, original shipping fees may be deducted.
All returns can be mailed to:
Hollywood Body Jewelry
Attn: Customer Service Center
16858 S. Main St
Gardena, CA 90248
USA

Q: What is your minimum order?

The minimum order requirement is $100.00 USD.

Q: How long does it take to process an order?

It is important to note that Hollywood Body Jewelry has a daily order cutoff time of 10:00 AM Pacific Time. Any order received after that day’s cutoff time is processed the next business day.

All express/priority shipping methods (UPS Next Day, UPS 2nd Day, UPS 3rd Day) are guaranteed to be shipped the same day the order is processed. This does not include free 2nd day upgrade promotions.
All other shipping methods will be shipped by the next business day.

Q: I’ve noticed that there are different prices shown for each item. Why is this? How do I get the cheapest prices?

At Hollywood Body Jewelry, we offer “quantity breaks” in pricing for almost all our products when you purchase several of the same style and color. This simply means the more you order, the more you save. If a quantity break for a product is given at 3, 6, and 12 pieces, the price for that product would go down whenever you meet that quantity mark. The quantity breaks can differ from product to product, so please check each item for the specific info.

There are no quantity breaks on the following items:

Displays and packaging items
Items in our HBJ Extravaganza section, Cheaper by the Dozen section, displays with jewelry, and some package deals.

Q: I can't see the prices! What’s going on?

The prices are shown once you are registered and logged-in to the website.

Q: How do I register and make an account?

On the top right corner of our website, there will be a link that says “Register.” Click on that link and provide the information that is requested. Once you fill out the required fields, click “Register” and you are ready to go.

Q: How can I check the status of my order?

You have several options to check your order status. First of all, you can check the status online via our website. Simply go into “My Account” or “Order History” while you are logged in. Otherwise, you can always call or email us to check on the status. Our office can be reached Toll-Free 866-425-2665 or International 310-532-2225, and our email is [email protected].

Q: It seems as though I lost my password to log in. How would I go about receiving a new password?

On the Sign-In page, you will see a small link saying “Forgot your password?” Click on the link and provide the email address you set up your account with. You will receive an email shortly providing a reset password. Once logged-in with the reset password, you can go into the “Change Password” option in the menu. Follow the instructions there to change the password back to anything you would like.

We can also reset your password and help you change it to a new one if you call us Toll-Free 866-425-2665 or International 310-532-2225, or by emailing us at [email protected]. You can also utilize the “Live Chat” function on our homepage and make your request there anytime during office hours (M-F 8AM-5PM). Please note that phone requests may require authentication to verify that you are the account holder

Q: I’ve finished placing my order and already checked out, but realized I forgot to add an item; would I be able to add an item without making another order?

As long as the order in process has not shipped yet, you can call us or email us to add the item.

Q: What happens if a product I order is out of stock?

If there is any product from your order that is out of stock or short on stock, we will ship whatever we have available and remove the unavailable items from your order. You will never be charged for anything that is not available. If you would like an opportunity to replace unavailable items with something else, please remember to check on the “Out of Stock Notification” option during your checkout.

Q: I am an international customer and my order needs to be shipped outside the United States. Will I be charged additional duties or taxes?

Whenever you place an international order with Hollywood Body Jewelry, you are authorizing the shipping company (UPS) to act as your broker with the Customs Office of your location, which is necessary in order to clear the merchandise and process all the duties and taxes.

To Canada: Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All the duties and taxes collected are forwarded to the proper Canadian authorities.
Other Countries: Your order may be subject to VAT, import duties and taxes, which are levied once your package arrives reaches your country. Hollywood Body Jewelry ships your package “DDU” (duties and taxes unpaid); we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Q: If I start on an order online and do not finish will my cart be saved automatically?

Yes, your order will remain in your cart. You will be able to resume your shopping whenever you log-in.

Q: How do I register for your newsletter?

All you have to do is register for our site. When making your account you will be automatically subscribed to our email newsletter, offers, and information on new products.

To unsubscribe, go to the "Newsletters” section in My Account and simply toggle the “On/Off” button to edit your settings.

Q: Does your 14 karat gold body jewelry have the 14 karat stamp?

Yes, all of our 14 karat gold products have the stamp in order to secure authenticity.

Q: Is all of your jewelry nickel free?

The great majority of the jewelry you find anywhere is not nickel free. A small percentage of nickel is present in almost all metal jewelry, even gold products. In actuality, one of the essential compounds of 316L Surgical Steel (which is the highest grade of steel) is nickel. If you are allergic to nickel in any way, we do not suggest using our metal products. It is suggested you stick with our hypo-allergenic products instead, like our line of PTFE (polytetrafluoroethylene) and BioFlex items.

Q: What kind of metal is the body jewelry made of?

Unless otherwise specified, all of our body jewelry is made with 316L Surgical Steel, which is the highest grade of steel and has been declared safe for piercing use.

Q: Does your jewelry come autoclaved or sterilized?

No, our jewelry does not come autoclaved or sterilized. You will have to take the proper measures to ensure hygienic use of the products after they are received.

Q: I see you guys have a number of package deals, but I do not want everything in the package. Can I replace certain items and mix them with other products?

All of our package deals are sorted and assembled beforehand, so we are unable to replace individual items in a package deal with anything else. Any item in a package deal can be purchased separately, so you can always order them individually.

Q: Do you sell loose parts of the products separately, rather than the entire piece?

Yes, for certain products we do sell loose parts of the jewelry. Examples include thread balls and posts. All loose parts can be found in the Body Jewelry Parts section of our website.

Q: Does Hollywood Body Jewelry send any samples?

We apologize, but Hollywood Body Jewelry does not send any samples of our products.

Q: What are your office hours?

The HBJ office is open Monday through Friday, 8AM to 5PM Pacific Time. We are closed on the weekends and major holidays. Our website, however, is accessible 24 hours a day, 7 days a week.

Q: I want to use the product images on your site, but they all have a watermark. How can I receive clear images?

Clear images of the products are provided only for items that have already been purchased, and they are available for download from the website after the order has shipped. Log-in and go into “Order History”, which can be accessed from “My Account” and click on the order number containing the product image you want. You will see a download link whenever you hover over an image.