| Return Policy |
We take great pride in our reputation for quality and excellent value. If in any case you are dissatisfied with a purchase/damaged (during transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.
All returns must be notified within 7 days of receipt and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form. or a Copy of your Invoice. To obtain your RMA number you may email us at [email protected] you may also call us at toll-free 866-425-2665 or International 310-532-2225, Monday-Friday 8:00AM to 5:00PM (Pacific Time). If you cannot obtain an RMA form, please make a copy of your invoice and write the RMA# on the top right and corner. |
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| How to Return / Exchange |
A return and exchange form is inserted with every package. Click here for a printable return and exchange form.
- Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 15% restocking fee.
- Returns will be processed as exchange or store credit on your online account only/no refunds (please note if there are no transactions within 6 month of your last store credit given, your store credit will automatically be voided).
- Store credit % received previously for the returned items will be deducted from the total credit to be given.
- Please fill out the return section of the form completely and enclose it with the item(s) you are returning.
- Please note that we will not honor any items that have passed our 7 day grace period.
- Any items without the original packaging or already sold to the customer will not be honored.
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| Packaging and Return Instructions: |
- Along with an return and exchange form, package your returns in a secure box or padded envelope
- Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
- Hollywood Body Jewelry is not responsible for any lost or damaged package(s), So please ship your packages insured with tracking for your safety.
- Any returns received due to poor packaging, will not be honored.
- Any returns with no item codes or invoice #, will not be honored.
- Keep your shipping receipt until you have fully received your exchange or credit.
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| Returns, Other Shipping and Handling Info: |
- Re-shipping and credits are not issued until your returns are received
- If items are returned from orders that received free shipping discount, original shipping will be charged.
- If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.
- Hollywood Body Jewelry DOES NOT send any form of return labels.
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| Return Address |
All Returns must be made to our Customer Service Center at:
HollywoodBodyJewelry
ATTN: Returns RMA #
16858 S. Main St.
Gardena, CA 90248
USA
Tel: 1-866-425-2665 / 1-310-532-2225
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Titanium
