UPS guarantees on-schedule delivery of packages shipped via. UPS Worldwide Express, UPS Worldwide Saver, and UPS Worldwide Expedited, or such services are available and provided that the customs clearance is performed by UPS Supply Chain Solutions brokerage offices designated by UPS for clearing these packages and there is not a delay caused by certain events beyond our control, such as a government agency hold.
If in any way your shipment was delayed due to the following, HBJ and UPS is not liable for any form of reimbursement on shipping charges.
The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
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