How to Return or Exchange
A return and exchange form is inserted with every package. Click here for a printable return and exchange form.
- Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 15% restocking fee.
- Returns will be processed as exchange or store credit on your online account only/no refunds (please note if there are no transactions within 6 month of your last store credit given, your store credit will automatically be voided).
- Store credit % received previously for the returned items will be deducted from the total credit to be given.
- Please note that we will not honor any items that have passed our 21 day grace period.
- Any items without the original packaging or already sold to the customer will not be honored.
Packaging and Return Instructions
- Along with an return and exchange form, package your returns in a secure box or padded envelope.
- Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
- Hollywood Body Jewelry is not responsible for any lost or damaged package(s), So please ship your packages insured with tracking for your safety.
- Any returns received due to poor packaging, will not be honored.
- Any returns with no item codes or invoice #, will not be honored.
- Keep your shipping receipt until you have fully received your exchange or credit.
Returns, Shipping and Handling Info
- Re-shipping and credits are not issued until your returns are received.
- If items are returned from orders that received free shipping discount, original shipping will be charged.
- If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.
- Hollywood Body Jewelry DOES NOT send any form of return labels.
Return Address
All Returns must be made to our Customer Service Center at:
Hollywood Body Jewelry
Attn: Customer Service Center
16858 S. Main Street
Gardena, CA 90248
USA
+1 (310) 532-2225