Hollywood Body Jewelry

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Home > Help Center > Junk Mail Filters
Junk Mail Filters
E-mail filters help to protect you from the annoyances of unwanted spam, while at the same time possible blocking important e-mails and may have accidentally prohibited the customer from receiving our e-mails.

Please find below the methods to ensure that our mail reaches your mail folder. Also, please make sure that “info@hbjus.com” is added to your "email address book" or "safe senders list". If it is not, there’s a risk that our emails will be bounced or diverted by your "junk mail filter" and they won’t show up in your inbox.


Yahoo
  New Email Recipients
You will need to set up a filter to redirect our email into your inbox:
1. Open your Yahoo mailbox and click on Mail Options (upper right hand corner).
2. Select Filters (bottom left corner).
3. Click the Yahoo Add link on the Filters page.
4. Update the "From header:" rule with the following 2 pieces of information: "contains" and "info@hbjus.com". This essentially allows the mail server to identify our email based on the email From address.
5. Click the Choose Folder pull down menu and select inbox.
6. Select the Yahoo Add Filter button.

Existing Email Recipients
If you are already a subscriber but our email is not getting through, check if the email is in your Yahoo Bulk Folder. If our email is there, open our email and click the Not Spam button. Next, check to see if the email's address is in your "Blocked Addresses" list. If you see "info@hbjus.com" on this list, select it and click the Remove Block button. Lastly, if you have not done so, please set up a filter as outlined in our New Email Recipients info above.

Hotmail
  New Email Recipients
You will need to add our From address, "info@hbjus.com", to your Hotmail MSN Safe List:
1. Open your Hotmail MSN mailbox and click "Options" (upper right hand corner).
2. Click the "Junk Email Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Copy and paste "info@hbjus.com" into the dialog box titled "Type an address or domain."
5. Click the "Add" button next to the dialog box.

Existing Email Recipients

If you are already a subscriber but our email is not getting through, make sure that the email is not being sent to your Hotmail MSN Junk Email Folder. If our email is there, open the email and click the Not Junk button. Next, check to see if the email's address is in your Blocked Senders list. If you see "info@hbjus.com" on this list, select it and click the Remove button. Finally, if you have not done so, add "info@hbjus.com" into your Safe List as outlined in our New Email Recipients info above.
Google Gmail
  New Email Recipients
You will need to add our From address, "info@hbjus.com", to your Google Gmail Contacts List:
1. Click Contacts along the left side of any Google Gmail page.
2. Click Add Contact.
3. Copy and paste our From address, "info@hbjus.com" into the primary email address dialog box.
4. Click Save.

Existing Email Recipients

If you are already a subscriber but our email isn't getting through, make sure that the email has not been mistakenly marked as Spam in your Google Gmail:
1. Click Spam along the left side of any Google Gmail page.
2. Check mark the box next to our email .
3. Click Not Spam button along the top.

Mozilla Thunderbird

  New Email Recipients
You will need to add our From address, "info@hbjus.com", to your Mozilla Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add our From address into your Personal Address Book:

1. Click the Address Book button.
2. Make sure the Mozilla Thunderbird Personal Address Book is highlighted.
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, copy and paste our "From" address, "info@hbjus.com" into the Email dialog box.
5. Click OK.

White list your Personal Address Book:
1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
2. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
3. Click OK.

Existing Email Recipients
Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Mozilla Thunderbird Junk folder to see our emails and newsletters have been mistakenly detected as junk. To prevent this from happening in the future, you need to mark our emails and newsletters as not junk. Do this by right-clicking on our email and choose "Mark -< As Not Junk".

Outlook 2003

  New Email Recipients
You will need to add our From address, "info@hbjus.com", to your Outlook Safe Senders list:
1. On the Outlook Tools menu, click Options.
2. On the Outlook Preferences tab, click Junk Email.
3. On the Outlook Safe Senders tab, click Add.
4. In the Outlook Add address, copy and paste in our From address, "info@hbjus.com" Click OK.

Existing Email Recipients

If the Junk Email Filter accidentally catches our email, you can simply add our From address, "info@hbjus.com", to the Safe Senders list, and no future email from us will be inspected by the filter.
 

 
   
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