Hollywood Body Jewelry

Customer Service Toll Free (US) 866-425-2665 / (INT) 310-532-2225
 
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Monday ~ Friday. 8 a.m. to 5 p.m.
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US (Toll Free)
1-866-425-2665
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1-310-532-2225
 
 
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Home > Help Center > Returns (US)
Return Policy.
We take great pride in our reputation for quality and excellent value. If in any case you are dissatisfied with a purchase/damaged (during transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.
All returns must be notified within 7 days of receipt and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form. or a Copy of your Invoice. To obtain your RMA number you may email us at info@hbjus.com or info@hollywoodbodyjewelry.com you may also call us at 1-866-425-2665/1-310-532-2225 (Monday-Friday 8:00AM to 6:00PM (Pacific Standard Time). If you cannot obtain an RMA form, please make a copy of your invoice and write the RMA# on the top right and corner.
How to Return / Exchange
A return and exchange form is inserted with every package. Click here for a printable return and exchange form.

  • Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 15% restocking fee.

  • Returns will be processed as exchange or store credit on your online account only/no refunds (please note if there are no transactions within 6 month of your last store credit given, your store credit will automatically be voided).

  • Store credit % received previously for the returned items will be deducted from the total credit to be given.

  • Please fill out the return section of the form completely and enclose it with the item(s) you are returning.

  • Please note that we will not honor any items that have passed our 7 day grace period.

  • Any items without the original packaging or already sold to the customer will not be honored.

Packaging and Return Instructions:
  • Along with an return and exchange form, package your returns in a secure box or padded envelope

  • Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.

  • Hollywood Body Jewelry is not responsible for any lost or damaged package(s), So please ship your packages insured with tracking for your safety.

  • Any returns received due to poor packaging, will not be honored.

  • Any returns with no item codes or invoice #, will not be honored.

  • Keep your shipping receipt until you have fully received your exchange or credit.
Returns, Other Shipping and Handling Info:
  • Re-shipping and credits are not issued until your returns are received

  • If items are returned from orders that received free shipping discount, original shipping will be charged.

  • If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.

  • Hollywood Body Jewelry DOES NOT send any form of return labels.
RETURN ADDRESS
All Returns must be made to our Customer Service Center at:

HollywoodBodyJewelry
ATTN: Returns RMA #
16858 S Main St.
Gardena, CA 90248
USA


Tel: 1-866-425-2665 / 1-310-532-2225
 

 
   
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