UPS guarantees on-schedule delivery of packages shipped via UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select, where such services are available (all 50 states and Puerto Rico).
The guarantee does not apply to UPS shipments that are delayed due to causes beyond the control of UPS, including but not limited to the following: the unavailability or refusal of a person to accept the delivery of the shipment; acts of God; any delays due to natural disasters.
If your shipment was delayed in any way due to the reasons stated above, HBJ and UPS are not liable for any form of reimbursement on shipping charges.
We will not be responsible for any packages lost or stolen if there was no “Signature Requirement” service on the package. Please check the “Signature Required” option during check out in order to ensure the safe delivery of your package. There is a $4.00 signature requirement fee that will be added to your shipping cost.