Hollywood Body Jewelry

Return Policy

We take great pride in our reputation for quality and excellent value. If in any case you are dissatisfied with a purchase/damaged (during transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.

All returns must be notified within 7 days of receipt and must be accompanied by an RMA number (Return Merchandise Authorization) and a Return and Exchange form. or a Copy of your Invoice. To obtain your RMA number you may email us at [email protected] you may also call us at toll-free 866-425-2665 or International 310-532-2225, Monday-Friday 8:00AM to 5:00PM (Pacific Time). If you cannot obtain an RMA form, please make a copy of your invoice and write the RMA# on the top right and corner.

How to Return / Exchange

A return and exchange form is inserted with every package. Click here for a printable return and exchange form.

Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 15% restocking fee.
Returns will be processed as exchange or store credit on your online account only/no refunds (please note if there are no transactions within 6 month of your last store credit given, your store credit will automatically be voided).
Store credit % received previously for the returned items will be deducted from the total credit to be given.
Please fill out the return section of the form completely and enclose it with the item(s) you are returning.
Please note that we will not honor any items that have passed our 7 day grace period.
Any items without the original packaging or already sold to the customer will not be honored.

Packaging and Return Instructions:

Along with an return and exchange form, package your returns in a secure box or padded envelope
Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
Hollywood Body Jewelry is not responsible for any lost or damaged package(s), So please ship your packages insured with tracking for your safety.
Any returns received due to poor packaging, will not be honored.
Any returns with no item codes or invoice #, will not be honored.
Keep your shipping receipt until you have fully received your exchange or credit.

Returns, Other Shipping and Handling Info:

Re-shipping and credits are not issued until your returns are received
If items are returned from orders that received free shipping discount, original shipping will be charged.
If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.
Hollywood Body Jewelry DOES NOT send any form of return labels.

Return Address

All Returns must be made to our Customer Service Center at:

HollywoodBodyJewelry
ATTN: Returns RMA #
16858 S. Main St.
Gardena, CA 90248
USA

Tel: 1-866-425-2665 / 1-310-532-2225