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In observance of Memorial Day, we will be closed on May 27th. We will reopen with regular business hours on Tuesday and all orders placed on Monday will be processed the following business day
Help Center

Frequently Asked Questions

  • Tracking information will not be updated until your order has been shipped and scanned by the delivery company. Your tracking number will be sent automatically via email to the address that is listed in your account; please make sure to check your spam folders in case the email gets filtered. In addition, you can find your tracking number by going into My Account or Order History. If the tracking number is not there, that means a shipping label has not been created yet.

  • The minimum order requirement is $100.00 USD.

  • It is important to note that Hollywood Body Jewelry has a daily order cutoff time of 10:00 AM Pacific Time. Any order received after that day’s cutoff time is processed the next business day.

    All express/priority shipping methods (UPS Next Day, UPS 2nd Day, UPS 3rd Day) are guaranteed to be shipped the same day the order is processed. This does not include free 2nd day upgrade promotions.

    All other shipping methods will be shipped by the next business day.

  • At Hollywood Body Jewelry, we offer “quantity breaks” in pricing for almost all our products when you purchase several of the same style and color. This simply means the more you order, the more you save. If a quantity break for an individual color or size code is given at 3, 6, and 12 pieces, the price for that product would go down whenever you meet that quantity mark. The quantity breaks can differ from product to product, so please check each item for the specific info.

    There are no quantity breaks on the following items:

    • Displays
    • Trays
    • Package deals
  • The prices are shown once you are registered and logged-in to the website.

  • On the top right corner of our website, there will be a link that says Register. Click on that link and provide the information that is requested. Once you fill out the required fields, click Register and you are ready to go.

  • You have several options to check your order status. First of all, you can check the status online via our website. Simply go into My Account or Order History while you are logged in. Otherwise, you can always call or email us to check on the status. Our office can be reached +1 (310) 532-2225, and our email is [email protected].

  • On the Sign-In page, you will see a small link saying Forgot Your Password? Click on the link and provide the email address you set up your account with. You will receive an email shortly providing a reset password. Once logged-in with the reset password, you can go into the “Change Password” option in the menu. Follow the instructions there to change the password back to anything you would like

    We can also reset your password and help you change it to a new one if you call us +1 (310) 532-2225, or by emailing us at [email protected]. You can also utilize the “Live Chat” function on our homepage and make your request there anytime during office hours (M-F 8-5PM). Please note that phone requests may require authentication to verify that you are the account holder.

  • Please call or email us as soon as possible if you wish to make changes to your submitted order. Once our warehouse begins picking your order, your list of items will be locked and we will be unable to make additional changes to your existing order.

  • If there is any product from your order that is out of stock or short on stock, we will ship whatever we have available and remove the unavailable items from your order. You will never be charged for anything that is not available. If you would like an opportunity to replace unavailable items with something else, please remember to check on the Out of Stock Notification option during your checkout.

  • Whenever you place an international order with Hollywood Body Jewelry, you are authorizing the shipping company (UPS) to act as your broker with the Customs Office of your location, which is necessary in order to clear the merchandise and process all the duties and taxes.

    • To Canada: Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All the duties and taxes collected are forwarded to the proper Canadian authorities.
    • Other Countries: Your order may be subject to VAT, import duties and taxes, which are levied once your package arrives reaches your country. Hollywood Body Jewelry ships your package “DDU” (duties and taxes unpaid); we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.
  • Yes, your order will remain in your cart. You will be able to resume your shopping whenever you log-in.

  • All you have to do is register for our site. When making your account you will be automatically subscribed to our email newsletter, offers, and information on new products.

    To unsubscribe, go to the "Newsletters” section in My Account and simply toggle the “On/Off” button to edit your settings.

  • Yes, all of our 14 karat gold products have the stamp in order to secure authenticity.

  • All of our titanium jewelry, as well as our hypoallergenic non-metal materials—including BioFlex, silicone, PTFE (polytetrafluoroethylene), organics, glass, and semi-precious stone—are completely nickel-free and safe to use for customers with a nickel allergy.

    While a small percentage of nickel is present in most other types of metal, including fine gold and top-grade steel products, we've designed and produced all our jewelry with your customers' utmost health and safety in mind.

  • We offer a diverse selection of body jewelry and always list the materials for each product in the product name or description. If you need additional clarification, please contact our support team via live chat or email.

  • No, our jewelry does not come autoclaved or sterilized. You will have to take the proper measures to ensure hygienic use of the products after they are received. We also do not guarantee that all items can be autoclaved.

  • All of our package deals are sorted and assembled beforehand, so we are unable to replace individual items in a package deal with anything else. Any item in a package deal can be purchased separately, so you can always order them individually.

  • Yes, for certain products we do sell loose parts of the jewelry. Examples include thread balls and posts. All loose parts can be found in the Body Jewelry Parts section of our website.

  • We apologize, but Hollywood Body Jewelry does not send any samples of our products.

  • The HBJ office is open Monday through Friday, 8AM to 5PM Pacific Time. We are closed on the weekends and major holidays. Our website, however, is accessible 24 hours a day, 7 days a week.

  • Clear images of the products are provided only for items that have already been purchased, and they are available for download from the website after the order has shipped. Log-in and go into Order History, which can be accessed from My Account and click on the order number containing the product image you want. You will see a download link whenever you hover over an image

Help Center